Terms of Service
These Terms of Service (“Terms”) govern all services provided by SyncTek Solutions (“SyncTek Solutions”, “we”, “us”) to any client (“Client”, “you”). By engaging our services, signing a service agreement, or paying an invoice, you accept these Terms.
Last updated: January 2026
1. Services
SyncTek Solutions performs technical services for the Client as requested and for the monthly services set forth in the applicable service agreement. Services are provided on an as-needed basis at the Client’s discretion and at SyncTek Solutions’ discretion (see Section 5).
Email and phone technical support is available Monday through Friday, 9 AM to 6 PM EST. Requests received outside these hours will be addressed the next business day or at SyncTek Solutions’ discretion.
- Federal holidays are excluded from support.
- After-hours support is not guaranteed and may be handled on a best-effort basis.
Included service hours that are not used by month’s end are non-refundable and non-transferable to any consecutive month.
2. Service Descriptions
2.1 Computer Management
Includes:
- Remote Monitoring & Management (RMM) tools: 24/7 system health monitoring, real-time alerting and issue response, remote support capabilities, automated OS updates, and third-party application patching.
- SentinelOne Complete antivirus with Endpoint Detection & Response (EDR): AI-driven threat detection, automated ransomware rollback, real-time threat prevention/detection/response, full endpoint isolation for compromised devices, and centralized threat reporting and remediation.
- Included monthly professional service hours for technical support, changes, and consulting (amount listed on invoice).
Does not include: hardware costs or additional software costs.
2.2 Network Management
Includes managed network services*:
- Firewall & gateway management
- Switch & VLAN configuration
- Wireless network (AP) management
- VPN (site-to-site & remote access)
- Network monitoring & alerting
- Firmware & configuration backups
- Performance tuning & fault isolation
- Included monthly professional service hours for technical support, changes, and consulting (amount listed on invoice).
Does not include: hardware costs or additional software costs.
*Services may be limited based on hardware capabilities.
2.3 Website Hosting
Includes:
- Server space
- SSL certificate
- WordPress & WP SMTP
Add-ons available: DreamShield, Bunny CDN.
2.4 Website Management
Includes:
- Maintenance & updates
- Service & performance monitoring
- Included monthly professional service hours for technical support, changes, and consulting (amount listed on invoice).
Does not include: additional software costs.
2.5 Microsoft 365 Management
Includes:
- Tenant security & management
- Maintenance & updates
- Service & performance monitoring
- Included monthly professional service hours for technical support, changes, and consulting (amount listed on invoice).
Does not include: license fees or additional software costs.
2.6 Extra Professional Service Hours
Additional monthly service hours for technical support, changes, and consulting may be added as an add-on (amount listed on invoice).
3. Professional Service Rates
Service time that extends beyond the included monthly amount for any service is billed at the following hourly rates:
- Residential: $45.99 / hour
- Commercial: $64.99 / hour
Rates are subject to change with prior notice and updated service agreements.
4. Invoices
- SyncTek Solutions issues invoices to the Client for hours worked at the agreed schedule.
- Each invoice details the services performed, the total amount due, and any service fees.
- Recurring invoices for managed services are issued upon service agreement signing, may be set up for autopay, include costs and serve as the pricing agreement per selected service, and include the professional service hour count at the agreed amount per selected service.
- All invoices are governed by and subject to the applicable Service Agreement and these Terms. Payment of any invoice constitutes acceptance of these Terms.
5. Term and Termination
- A service agreement commences upon receipt of the signed document with no end date. Agreements may be subject to updates; newly signed agreements supersede prior terms.
- Prices for services are not subject to change without Client notification and updated service agreements.
- An agreement may be terminated upon request by the Client, and by SyncTek Solutions with thirty (30) days’ notice.
- Monthly service contracts cancelled before month’s end are not refunded for the remaining days in the month.
6. Confidentiality
SyncTek Solutions agrees to maintain the confidentiality of the Client’s proprietary or sensitive information and not to disclose it to any third party without the Client’s prior consent, except as required by law.
7. Discretionary Service Limits
- SyncTek Solutions reserves the right to decline any requested service that falls outside the agreed scope, violates applicable laws, or poses undue risk to SyncTek Solutions’ business or reputation.
- The specific services performed are at the discretion of SyncTek Solutions, based on the Client’s needs and SyncTek Solutions’ professional judgment.
8. Limitation of Liability
- SyncTek Solutions shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the fees paid by Client in the prior three (3) months.
- Client is responsible for maintaining backups unless explicitly included in the services. SyncTek Solutions is not responsible for data loss due to hardware failure, software bugs, or third-party services.
9. Client Responsibilities
- Client agrees to provide accurate, complete information and timely access to systems, credentials, and personnel needed to deliver the services.
- Client is responsible for lawful use of the services and for maintaining its own backups of any data not explicitly included in the scope of services.
- Client will promptly notify SyncTek Solutions of any suspected security incident, unauthorized access, or material change to its environment.
10. Third-Party Services
Our services rely on third-party products and platforms (including but not limited to Microsoft 365, SentinelOne, RMM vendors, hosting providers, and internet service providers). SyncTek Solutions is not responsible for outages, defects, data loss, or changes in terms caused by third-party vendors, and does not warrant their performance.
11. Warranty Disclaimer
Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, SyncTek Solutions disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Indemnification
Client agrees to defend, indemnify, and hold harmless SyncTek Solutions and its personnel from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of Client’s misuse of the services, violation of law, infringement of third-party rights, or the content of data stored on or transmitted through Client’s systems.
13. Force Majeure
SyncTek Solutions is not liable for any delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, power or internet outages, cyberattacks on third parties, government actions, labor disputes, or vendor failures.
14. Non-Solicitation
During the term of any service agreement and for twelve (12) months after its termination, Client agrees not to directly or indirectly solicit, hire, or engage any SyncTek Solutions employee or contractor who has performed services for Client, without SyncTek Solutions’ prior written consent.
15. Intellectual Property
- SyncTek Solutions retains ownership of all scripts, documentation, templates, configurations, tools, and methodologies it develops or uses in delivering the services.
- Upon full payment, Client is granted a non-exclusive, non-transferable license to use these deliverables solely for its internal business operations.
- Client retains ownership of its own data and pre-existing materials.
16. Assignment
Client may not assign or transfer any service agreement or these Terms, in whole or in part, without SyncTek Solutions’ prior written consent. SyncTek Solutions may assign its rights and obligations in connection with a merger, acquisition, or sale of assets.
17. Late Payments
- Invoices are due upon receipt unless otherwise stated on the invoice or in the service agreement.
- Past-due balances may accrue a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower).
- SyncTek Solutions may suspend services on accounts more than fifteen (15) days past due, and may terminate the agreement for non-payment after thirty (30) days.
18. Severability & Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with any signed service agreement and applicable invoices, constitute the entire agreement between the parties regarding the services and supersede all prior discussions or agreements.
19. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Maryland.
20. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated “Last updated” date and, where a signed service agreement is in place, communicated to the Client.
21. Contact
Questions about these Terms? Contact us at support@syncteksolutions.com or 410-368-0084. Baltimore, MD.